Member Support
How to get help
You can find out most of the information you need for setting up your email and Internet connections here. Print out this page and our contact information for later reference. When contacting us regarding a problem with a member service, please include your user name, email address, any relevant details or error messages.
Detail your Dial-up, High-speed or Wireless problems to
support@onelink.ca.
Detail your E-mail, Web hosting and DNS requests or problems to
webmaster@onelink.ca.
Onelink provides email and phone support for our members only. Find how to Join Onelink.
Sending and receiving email
POP3, the most common way to access email, allows you to store your email on your computer so you can read and compose email, even if you're not online. With IMAP, email is stored on our server. With IMAP only the e-mail headers and the e-mails you accually read are downloaded, you also have to be online to read compose e-mail. IMAP is useful if you often use more than one computer to check email. You will need an email client, such as Thunderbird or Eudora to check email with POP3 or IMAP.
Email Configuration settings:
- POP3 or IMAP Account Username e.g. psmith
- Username: user@host.com
- Member Email Address username@onelink.ca e.g. psmith@onelink.ca
- POP3 and IMAP Server (incoming mail) mail.onelink.ca
- SMTP Server (outgoing mail) mail.onelink.ca
Using Webmail
You can also use Onelink's Webmail to access your email from any computer using only a web browser. Login with your email address and password. Make sure you allow pop-up windows from onelink.ca when using Onelink Webmail.
Mailing lists
We offer mailing lists for email-based discussion groups. Please talk to us about setting up an email list for your group. You can manage a mailing list by email or contact us to add or delete email addresses from your list.
Email problems
Contact Onelink by telephone or email for problems sending or receiving email.
Websites
Domain names
- If you want to use a domain name other than
onelink.ca for email or web address, you must register one first at a registrar like Webnames or Internic
DNS Configuration (Domain Name Service):
- Our Domain Name onelink.ca
- Primary DNS IP Address ns1.onelink.ca 64.114.236.3
- Secondary DNS Address ns2.onelink.ca 64.114.236.33
Remote access
Websites hosted at Onelink can be updated using an FTP program.
- FTP hostname www.onelink.ca or your domain name hosted at Onelink
- directory should be / or blank
MS FrontPage Server Extentions
Microsoft FrontPage Server Extensions have reached their "End-of-Life" and are no longer supported.
Page Counters or System Clocks - Added by request
Contact Forms - Added by request
Note you need to request this service from the webmaster with refering domain and recipient email address.
Guestbook - Added by request
Image Gallery - Added by request
Server Side Includes (SSI) - Added by request
Common Gateway Interface (CGI) - Added by request
PHP/Python/Perl - Added by request
MySQL Databases - Added by request
Detailed Web Statistics - Added by request
Wireless, High-speed and Dial-up Access
Customers can access our Roaming Access Numbers when they are travelling in Canada.
News Server
- NNTP Server for news groups: news.onelink.ca